Next, select Software Update.This is the menu option with the gear icon.

If an update is available, you might see a notification in the drop-down menu.

Click the Apple logo in the top-left corner of your screen.

Once the update is finished downloading, click Download and Restart. Wait for your computer to find the update and click Update Now. Then go to System Preferences > Software Update. But so far to no avail.To update your Mac, click the Apple logo in the top-left corner of your screen. I’ve followed Brian’s bulletproof list to the letter, followed the on-screen prompts, and done my best to follow the Sony step-by-step instructions (the driver loader and firmware updater instructions contradict each other at points). I’ve been able to get the driver loader thing to work (usually after a lot of trial and error) on all previous firmware updates. Which, if I understand what you are describing, doesn’t happen to you. So far, if I connect the camera and turn it on before running the firmware updater, it tells me I need to disconnect the camera and won’t proceed until I do. (In particular, your statement that “The DL110_1712a needs to be launched first, the camera needs to be on mass storage before clicking OK” is unclear as to exactly when the camera is connected to the computer and turned on.) Thib, I would greatly appreciate it if you could be more precise in the steps you are describing specifically when you attach the camera, when you turn it on, etc.

It’s totally unnecessary and just causes problems - like this one. I just wish Sony would follow the example of every other camera manufacturer and stop requiring system level access to update a camera. I appreciate your optimism, but no matter what I’ve tried, I can’t get it to work. I’ve tried changing the order of connecting, turning on, and starting the updater, but when I do the connection is never recognized. I rechecked your Bulletproof guide, and I don’t see anything I’ve missed. And when I do turn it off, and then on again, the connection is lost. But when I do it that way, the updater (rather inexplicably) tells me that the camera is on and I need to turn it off. I followed the steps that Sony lays out for High Sierra users ( ), carefully being sure to connect the camera, turn it on, and start the updater all in the right order.

Many thanks for the quick reply! This is my third a7 camera, so I am not unfamiliar with the firmware updating process and have done it successfully many times in the past.

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